The Waters Edge hotel has launched a state-of-the-art digital billing platform at Bakery at the Edge recently.
Chairman of Waters Edge, Malith Perera said, “In keeping with our vision, we thrive to extend our customers unmatched lifestyle experiences with the introduction of timely technological innovations. Introduction of e-billing will be the new dawn of technological innovations of the hospitality industry in Sri Lanka.”
With the launch of this cutting-edge system, customers at The Bakery at the Edge will now be provided only with an e-bill instead of a printed bill.
Customers’ ratings and feedback are collated and analysed to enhance the hotel’s products and services, minimise food waste, increase operational efficiencies and reduce costs. CEO of Waters Edge, Rohan Fernandopulle said, “We want to be efficient and provide convenience to our customers in every aspect. Sustainability is key for the success of the organisation. Our aim is to reduce wastage and increase efficiency through technology.”
Waters Edge is working through a strategic plan that focuses on enhancing its digital transformation. The hotel is also looking at introducing many more future technologies to maintain its competitive advantage.
Director Business Development and IT of Waters Edge, Enoj Muthukumarana said, “We started the digital transformation at Waters Edge many years ago. This is not a mere SMS billing platform. This connects with customers from the first purchase and continues the relationship.”
Chairman of Urban Development Authority, Nimesh Herath and the Board of Directors of Waters Edge were also present at the launch ceremony.