The Bank of Ceylon (BOC) clinched the “Best Banking Service Provider of the year 2023” award for the third consecutive year at the SLIM-Kantar People’s Awards 2023 recently.
This is the second consecutive year the BOC was awarded with the Banking Services Provider of the Year award since 2021.
Winners were decided based on thorough research conducted by the Sri Lanka Institute of Marketers (SLIM) and Kantar Sri Lanka which captured the brands that have bonded deeply with the Sri Lankan community. Its distinctiveness lies in its people-led jury system, making it an event that truly recognises those who have captured the hearts of the public, which also is an indication of the strength of the brand in the way of addressing the needs of the customer and communities at large.
The research arm of the “People’s Award”, Kantar Sri Lanka, has conducted a large-scale independent survey across Sri Lanka. The theme for SLIM-Kantar People’s Awards 2023 was “Choices define us” as per the people’s mandate.
The Bank of Ceylon with its strong presence in the physical and digital atmosphere is deeply rooted with all Sri Lankan stakeholders while being a significant stakeholder in the country’s economy. With 2,000 touch points spread across the nation, BOC operates over 645 branches connected online, and an ATM/CDM/CRM network of over 1,350 in all 25 districts of the country. BOC also operates overseas branches in Chennai, Male, Hulhu-Male, and Seychelles, and a full-fledged Banking subsidiary in London.
Over the years, BOC has been making strides in advancing the socio-eEconomic development of the nation and its people by transforming the country’s banking and financial landscape and empowering Sri Lankans through digitalisation, good governance, best practices, financial inclusion, and sustainability initiatives. In marking a milestone, BOC last year became the first and sole Banking brand to surpass a brand value over Rs.50 billion while capturing the No.1 Banking Brand in Sri Lanka for the 14th consecutive year in the “Brand Finance Lanka’s – Brand Annual” for the year 2022.
For over 83 years, BOC has been the strategic finance partner to all Sri Lankan corporates and individuals alike as the Bank continues to introduce innovative banking products and services in maximising the value creation to customers.In particular, BOC has been playing an instrumental role in revolutionising the country’s digital banking landscape with an aim to provide enhanced customer convenience while improving financial inclusion via the Bank’s cutting-edge digital payment technological innovations. As such, BOC recently captured multiple accolades including prestigious Gold Award for Most Popular Digital Payment Product (Banks and Non-Bank Financial Institutions-Mobile App Payment) for BOC SmartPay App, Gold Award for Bank of the Year in the Financial Inclusivity Category A, Gold Award for Best Acquirer on LankaPay Online Payment Platform, Silver Award for Overall Excellence in Interbank Digital Payments (Banking Institutions), Silver Award for Best Bank for Retail Payments, Merit Award for Best Common ATM Enabler of the Year in Category A and Merit Award for Most Popular Digital Payment Product (Banks and Non-Bank Financial Institutions - Internet Banking) for our B App at the LankaPay Technnovation Awards recently.