• Increased flexibility provided to driver- and delivery-partners worth an estimated Rs. 1.2 billion
• 91% of the riders use Uber for convenience, and help save 3.7 million hours a year
• 96% of female riders say safety is an important factor in choosing to use Uber
Uber’s 2021 Sri Lanka Economic Impact Report, compiled by Public First, a UK based policy research firm, was launched in Colombo last week.
The report highlights how Uber and Uber Eats have helped transform the on-demand economy for consumers, drivers and delivery-partners, and the wider community by generating Rs. 81 billion for the Sri Lankan economy in 2021.
Uber’s Senior Director for Public Policy and Government Relations for the Asia Pacific region, Mike Orgill; Uber’s Director of Regional Operations for India and South Asia region, Shiva Shailendran, along with Uber Sri Lanka’s leadership team members, including Country Manager, Uber Eats, Ms. Bhavna Dadlani Jayawardana,and Country Manager, Uber Rides,Ms. ThanushikaSivanathanwere present.
Senior Director, Public Policy and Government Relations, APAC at Uber, Mike Orgillsaid, “Uber has been an important engine of economic growth and opportunity in Sri Lanka since 2015, but we never knew the extent of our contribution. This research shows for the first time the impact on drivers and delivery partners, consumers and the economy as a whole.
“It reaffirms the importance of flexible work opportunities and spotlights how expanded mobility options and choice as part of the on-demand economy have created critical value for the Sri Lankan economy. It makes our resolve stronger than ever before to continue working for the community and deploying our technology and global expertise to contribute to Sri Lanka’s growth,” he said.
The report takes a deeper look into the factors behind this economic contribution and the enhancement of safety and sustainability of the industry. It highlights how both Uber and Uber Eats have continually evolved to meet changing needs, used technology to save time, helped expand mobility options and choice, supported small businesses, and provided flexible earning opportunities for thousands of drivers and delivery-partners in Sri Lanka.
Key findings of the report include:
Uber’s contribution to the economy
• Uber and Uber Eats created an estimated Rs. 81 billion in economic value for the Sri Lankan economy
• Together, Uber (Rs. 27 bn) and Uber Eats (Rs. 25 bn) produced Rs. 52 billion in consumer surplus in 2021, which is equivalent to 0.3% of the country’s GDP.
On-demand services boosted small business recovery
• Uber Eats encouraged Sri Lankans to support local restaurants and merchants which they would otherwise not have had access to, leading to Rs. 2.1 billion in additional revenue and a gross impact of Rs. 51 billion for the Sri Lankan economy as a whole.
• 88% of Uber Eats users agree that food delivery apps made it easier to discover new restaurants.
• 74% of users have ordered from restaurants they had never tried before.
Drivers and delivery people value flexibility
• In 2021, we estimate that drivers made an additional Rs. 775 million a year in earnings through Uber, or an average of 27% more than their next best alternative.
Consumer behaviour helped to drive innovation
• Consumers are prioritising convenience and reliability, with Uber estimated to save riders in Sri Lanka over 3.7 million hours a year leaving more time for family and friends.
• On average, Uber riders saved nine minutes per trip compared to the next best alternative, leaving more time for family and friends.
• Uber’strackable point-to-point transport solutions are helping to fill the inevitable gaps in public transport, with one in seven trips taken with the Uber app connecting with public transport.
• Safety is a top reason for choosing the platform with 96% of female riders saying that safety is an important factor in their choice to use the Uber app.
• Having access to sustainable ride-sharing platforms encouraged users to not own a vehicle.
• According to riders, ridesharing is the most significant transport innovation they have experienced in the past decade.