Duo Software bagged a ‘Merit Award’ at the Asia Pacific ICT Alliance (APICTA) Awards, held on 5th December 2016 at the Grand Hotel in Taipei, just months after winning ‘Gold’ and ‘Merit’ Awards at the National Best Quality Software Awards (NBQSA).
‘FaceTone’, Duo Software’s flagship cloud communication and collaboration platform was awarded ‘Merit’ under ‘Communication’ category amongst a total of more than 200 products and services, competing from 17 member nations. The award was presented to recognize excellence in product’s uniqueness, functionalities and features, quality, stability and reliability as well as its market potential.
Asia Pacific ICT Alliance Awards is one of the premier international awards program, organized for the 16th consecutive year, by APICTA which provides a platform for ICT innovators and entrepreneurs in the region to catalyze and recognize indigenous ICT innovations to encourage economic & workforce development, trade relations and technology collaboration.
‘FaceTone’ provides users the capability of operating and running a contact center and customer service operationsefficiently while saving costs and maximizing revenue opportunities. It turns mountains of data of the call center operations and converts into actionable insights which will give real time pulse of the call center.