Uber has relaunched its on-trip 24x7 Safety Helpline in Sri Lanka to ensure the safety of riders and to provide them greater peace of mind.
Riders can access the helpline at any time during a trip and directly speak to a member of the trained safety team.
The Safety Helpline can be accessed in case of an urgent or non-emergency issue. For example, to report a dispute with a driver, a car break-down or other such issues. The 24X7 Uber Safety Helpline is available under the safety toolkit banner on the Uber app. Head of Central Operations, South Asia, Pavan Vaish said, “Safety is our biggest priority at Uber and we constantly evaluate our measures to raise the bar by integrating the feedback we receive from our riders. The 24X7 Safety Helpline was launched in February based on consistent customer feedback. It can be accessed by riders at any time of the day or night, should they need urgent assistance during a trip. This additional level of security reiterates our commitment to doing everything we can to help keep everyone safer on our platform.”