HNB PLC has further expanded its Self-Servicing Machine (SSM) network, with the opening of its 650th Self-Servicing Machine at the customer centre in Karapitiya, Galle.With customers increasingly getting used to self-servicing in banking, HNB has packed in all their offerings and services, usually offered through traditional banking, in the SSMs.
Head of Digital Banking, Mangala Wickramasinghe said, “Our SSM’s are able to provide customized services by keeping a history and track of transactions and banking patterns. We have plans to further enhance these services in providing personalized services to each customer.
“At HNB, we are committed to placing customers at the heart of the banking experience. While we have seen increased usage of online banking and mobile payments we also understand some of our customers do have cash needs and our physical banking touch-points remain an important part of our network to fulfill these needs.
“Over the years, through our strategic partnerships, we have increased our presence across the country to make banking even more convenient for our customers,” he said. HNB customers can now enjoy a plethora of services including cash depositing, real-time fund transfers to own HNB accounts and other bank accounts, HNB credit card payments, cardless transactions, other bank credit card payments and other utility payments including electricity, water, phone, mobile and payments to over 85 merchant partners.
HNB SSMs has one of the largest merchant networks where cardless payments are enabled for any bank customer or non-banking customer to enjoy services from.