DIMO conducted a five-day inspection program where a technical specialist for Daimler AG, Ashley Giles was present to perform a thorough inspection of Mercedes-Benz S-Class Limousines (W222 series) and advice owners on how to give the best care for their ‘Stars’.
General Manager, Mercedes-Benz Passenger Vehicles Service of DIMO, Tharanga Gunawardena said, “All participants commended the superior service campaign that was organised by DIMO and they obtained technical advice from the manufacturer which was a rare opportunity for them. This shows our true commitment for service excellence and customer satisfaction.” Customer interest for this campaign was evident through their enthusiasm for booking time slots for their Mercedes-Benz cars.
“Each day during the campaign, we were full with bookings and there were only a certain number of bookings that we were able to accommodate in a day,” he said. “We received a remarkable response from customers. Our Mercedes-Benz service team is always committed to provide best customer care to our prestigious customers. Campaigns of this nature further illustrates DIMO’s dedication towards achieving service excellence,” Gunawardena said.