As the pandemic challenges the way of life for all Sri Lankans, safety and hygiene has been at the forefront for all during these challenging times. Keells as a retailer, is leading the way with many measures to ensure the safety of customers, team members and even guidelines for safe home deliveries.
President Retail, John Keells Group, Charitha Subasinghe said, “It is our responsibility to ensure the safety of our customers and team members alike. We encourage customers to also join us in this effort to adhere to these measures so we can overcome this challenging time period together.”
To reassure customers many measures have been implemented in line with the guidelines provided by the Ministry of Health. As the elderly are a vulnerable segment, there will be a dedicated queue for them.
The self-service facility at the bakery will be discontinued and a team member has been assigned to serve customers to avoid contamination. While the number of customers at any given time inside the store will be limited to 15, customers are also encouraged not to touch weighing scales and seek the assistance of team members.
Encouraging contactless payments, introducing express counters and temporarily discontinuing all touch enabled screens for customer use are a few other measures implemented to ensure overall, safety and hygiene is maintained. Keells stores will also close earlier than usual to allow time for the teams to clean up the stores.
Taking one step further, Keells has also ensured that a separate safety guideline is in place for delivery persons, to ensure customers who do not wish to venture out and continue to order online, also have access to products via a safe delivery method.