The Commercial Bank of Ceylon was presented the National Quality Award by the Sri Lanka Standards Institution (SLSI) recently.
Commercial Bank is the only bank in the country to be bestowed this award, a spokesman for the bank said.
The Bank won this award in the Service sector under the ‘Large Scale Business’ category for excellence in quality management and quality achievement at the annual awards program organised by SLSI.
The award affirms Commercial Bank as a role model organisation of Sri Lanka. Winners are evaluated on seven criteria based on the world-renowned Malcolm Baldrige National Quality Award of the USA.
These include leadership, strategic planning, customer focus, measurement, analysis and knowledge management, workforce focus, processes management, and results.
The process of assessment for the awards included individual evaluations, consensus evaluations, and site visits to ensure organisations are aligned to the aspects of benchmarked performance excellence. Thereafter, based on the recommendation of the review committee, a panel of judges selected the final winners.