The management of Ceylon Roots and Browns Tours teamed up with the Chauffeur Guide Association of Sri Lanka, to conduct a service briefing program for selected chauffeur guides and drivers at the Marco Polo Hall at Excel World, Colombo recently.
The topics of discussion at the briefing were the ‘Role of a chauffeur guide’ and the ‘Role of a tourist’.
The President of the Chauffeur Guide Association, Srilal Munasinghe spoke of his experience as well as industry standards on a variety of service issues and how they should be ideally handled.
He reiterated on giving guests more authentic experiences than touristic ones.
He said that it is the experience that matters and often looked-for by travellers. Whether it be, finding the best possible route to a destination or giving the guests a unique experience, he implored the younger generation of chauffeurs and guides to be humble and learn from their senior counterparts.
He said that it’s never too late to learn and that one must continuously read to stay ahead in this dynamic industry.
The objective of the training was to iterate the values, expected service norms and beliefs a chauffeur guide should possess.
The guides are Sri Lanka’s greatest brand ambassadors as they are the ones who eventually execute the itinerary and ensure that the travellers enjoy their tour.
This training organized by Ceylon Roots, which was the second of its kind, was designed to enhance the service levels of our valued brand ambassadors, guiding our travellers across the country.