Carrier, a world leader in high-technology heating, air-conditioning and refrigeration solutions opened an office in Colombo offering its newly expanded product portfolio to the Sri Lankan market.
“The key reason for opening an office in Sri Lanka was to be closer to our customers and offer them energy efficient air conditioning solutions from Carrier and Toshiba. Carrier has been focused on Sri Lanka for some time and is now investing locally by launching full-fledged operations to serve its customers,” Managing Director, UTC Climate, Controls and Security, Indian region, Arun Bhatia said.
“Carrier’s philosophy over the years has been to offer the right heating, ventilating and air conditioning (HVAC) solutions for the right applications, which ensures that our customers benefit over the complete life cycle of our products,” he said.
“We consider Sri Lanka to be an important market and this is a market which has good potential. We will engage in skill building of our channel partners to ensure effective after sales service. With the new office, the company will be closer to customers in meeting their requirements,” he said.
Sri Lanka’s economy is growing very fast. We have opportunities to grow our market share. We will be involved with the customers from the designing stage of a building to make it green building. The country should move to technologies that are energy efficient. We will focus both on commercial as well as residential requirements with regard to air conditioning. Energy needs will always be a problem for any country and hence it is important to move to new technologies like Invertors air conditioners and green buildings,” he said.
The local office will operate on two brand strategies catering to the commercial and residential needs with energy efficient product approach. The Toshiba products will be sourced from Thailand and Japan while Carrier products will be imported from the USA and China.
“We will offer top-of-the-line, superior quality products from Carrier and Toshiba in Sri Lanka “All products will be fit for local use in Sri Lanka, while we bring Carrier’s global expertise in offering high-efficiency, advanced solutions for modern buildings,” Director, Marketing, UTC Climate, Controls & Security, India, Farokh Madan said.
“Customer care is one of the core values of Carrier and will remain a focus in Sri Lanka,” said Aditya Bharadwaj, who is leading the Sri Lanka operations.
“In particular, we will bring the latest technologies in connected services, where HVAC equipment is connected to command centres. In addition, with the use of data analytics, we will offer enhanced services, including prognostics, to deliver higher up time and energy optimization,” he said.
This newly formed entity will increase the accessibility of Carrier staff and services and the availability of their end-to-end air conditioning solutions, enabling shorter lead times and better customer service.
Carrier Aircon Lanka (Pvt) Ltd is a fully owned subsidiary of United Technologies International Corporation Asia Pte Limited. Carrier, a world leader in high-technology heating, air-conditioning and refrigeration solutions, is a part of UTC Climate, Controls & Security, a unit of United Technologies Corp.
In Sri Lanka, Carrier will offer air conditioning products from two brands – Carrier and Toshiba, which operate through a joint venture.
The new Carrier office is located in the West Tower of the World Trade Centre in Colombo.